PofunaSupport
2026-11-03
Start here for help with your account, records or the app.
Forgotten password
Choose Forgot password on the sign-in screen. Open the email link on the device where the app is installed. Check your spam folder too.
Missing records
Check your account and connection, then use Retry sync in Settings. Do not uninstall while troubleshooting: unsynced entries may still be on your device.
Account deletion
Go to Settings → Delete entire account. If you cannot sign in, verify ownership through an email link before the final confirmation. Use Delete my data to remove exercises without deleting your account. You can also request deletion without installing the app: email the support address at the top of this page from your registered email address with the subject “Pofuna account deletion request”. We may need to verify account ownership; do not send your password or private journal content. Your account, reflections, mood and screening records, support cards and saved voice transcripts are removed from the active database. Legally required transaction records, provider security logs and backups may remain longer as explained in the privacy policy. Account deletion does not cancel a store subscription; cancel it separately in the relevant store. To keep your account while requesting deletion of reflection data or historical analytics records, email the same support address with the subject “Pofuna data deletion request” and specify which data you want removed.
Contacting support
Use the email link at the top of this page. Include the app version, device model and steps to reproduce the problem. Do not send passwords or private journal content. This is not an emergency response channel.